1. Scope
This policy applies to payments made to NEXTED GROUP S.L. for LONED CMO. It does not cover charges you pay directly to advertising platforms or other external providers.
Cancelling future renewals and refunding an earlier payment are separate processes. A refund request should state whether you also want to stop future renewal.
2. When to request a refund
| Situation | How it is handled |
|---|---|
| Duplicate or incorrect charge | We investigate the payment and correct any confirmed duplicate or overcharge. |
| Charge after timely cancellation | Send the cancellation request and payment reference. A renewal collected after a valid cancellation is corrected. |
| Purchased access not supplied | Contact us to resolve access. Refund or other remedies remain available where required by law or the accepted contract. |
| Service materially differs from the contract | We assess the issue and the applicable remedy, including correction, price reduction or refund where required. |
| Consumer withdrawal | Eligible consumers can use their statutory withdrawal rights as explained below. |
| Other requests, including unused time | Any refund entitlement in your accepted offer applies. Other requests are assessed individually; this policy does not establish a universal money-back guarantee or automatically promise a pro-rata refund. |
3. Send your request
Email service@nextmba.com with the subject “LONED CMO — refund request”. Include the purchase email, order or payment reference, date, amount and a short explanation. You can also write to NEXTED GROUP S.L., Calle Gregal, 8, Betera, Valencia, Spain 46117.
We may ask for proportionate evidence to verify the transaction and the requester’s authority. Do not send full card numbers, security codes, passwords or session cookies. We will explain the decision, the amount of any approved refund and any effect on access.
4. How money is returned
Approved refunds are made through the original payment method wherever possible. An alternative method will only be used where lawful and agreed with you, without an additional refund fee. Your bank may take additional time to show the credit after the refund is issued.
The timing required by applicable law takes priority. For a valid EU consumer withdrawal, reimbursement is made without undue delay and no later than 14 days after we are informed of the withdrawal, subject to any lawful adjustment for services already supplied.
A refund does not by itself erase personal data. If the refund ends the paid contract, the confirmation will state when paid access ends and whether future renewal has been stopped.
5. Consumer withdrawal rights
If you are an EU consumer entering a distance service contract, you generally have 14 calendar days from conclusion of the contract to withdraw without giving a reason, subject to applicable legal exceptions. Mandatory rights in other jurisdictions also remain unaffected.
Tell us clearly that you wish to withdraw before the applicable period expires. The model wording below is optional; any unambiguous notice is sufficient. You do not need to explain your decision.
If you expressly request that a service start during the withdrawal period, a proportionate charge for what has actually been supplied may apply only where the law permits and the required information and consent have been provided. Merely opening a workspace is not a blanket waiver of withdrawal rights. The rules for fully performed services and digital content depend on the actual supply and required express acknowledgements.
6. Optional withdrawal wording
To: NEXTED GROUP S.L., Calle Gregal, 8, Betera, Valencia, Spain 46117; service@nextmba.com.
I hereby give notice that I withdraw from my contract for the following service: LONED CMO [identify the subscription or order]. Contract date: [date]. Customer name: [name]. Customer address: [address]. Purchase email and order reference: [details]. Date of this notice: [date]. Signature: [only if sent on paper].
Bracketed fields in this optional form are for the customer to complete. They do not need to be completed when another clear withdrawal notice is used.