Leave with a case study outline ready to populate with verified customer evidence.
Start with a real buying situation
For the worked example, the audience is a founder who has paid for campaigns without clear reporting. Their problem is that the team cannot connect campaign activity to qualified enquiries. The desired practical outcome is an agreed definition of a qualified enquiry and a usable reporting baseline.
The example is deliberately bounded: the client must approve claims and creative before launch. That condition should influence the promise, scope and next step rather than disappear from the marketing copy.
| Illustrative offer | a 30-day campaign planning and measurement engagement |
|---|---|
| Buyer question | What makes an enquiry worth your sales team’s time? |
| Possible evidence | a sample campaign brief showing audience, offer, source and qualification fields |
| Useful asset | a lead qualification and campaign brief |
How to complete your case study interview and outline
- Obtain permission for the specific material you plan to publish.
- Describe the original situation and constraints.
- Record the work performed and who contributed.
- Use verified results with definitions, dates and limitations.
- Explain what another buyer can learn without implying the same result is guaranteed.
Worked example
These entries are illustrative planning material, not research findings or customer results. Keep the structure and replace the content with verified details.
| Permission and scope of disclosure | Obtain the customer’s permission for names, quotations, screenshots and figures. This worksheet contains no actual customer result. |
|---|---|
| Starting situation | Document the original problem and constraint: the team cannot connect campaign activity to qualified enquiries; the client must approve claims and creative before launch. Replace these illustrative prompts with verified facts. |
| Actions and responsibilities | Describe the actual work. Reference a 30-day campaign planning and measurement engagement only where it matches the agreed and delivered scope. |
| Verified result and measurement | Record cost per qualified enquiry alongside the qualification rate only if measured; include the baseline, period, source and what else changed. |
| Lessons and limitations | Explain what the case can teach a buyer. Do not guarantee leads, revenue or return on ad spend. State limitations and avoid attributing all change to one intervention. |
Review before using it
A useful operational measure in this example is cost per qualified enquiry alongside the qualification rate. That does not automatically make it a marketing attribution metric. Define the source, period and owner before drawing conclusions.
- Can the customer verify the account, and are all numbers traceable?
- Check the delivery assumptions: Keep media spend, agency fees and production costs separate.
- Use evidence rather than promises. Do not guarantee leads, revenue or return on ad spend.
- Discuss the draft with someone who understands the buying situation. Start with: “What makes an enquiry worth your sales team’s time?”
- If the next step is a trial, define its purpose. One possible starting point is to test one offer for one audience with a written budget cap.
Common mistakes and a better review
Do not fill a missing fact with an impressive-sounding number. Mark it as an assumption, explain how you will check it and give that check an owner. A short, honest document is easier to use than an elaborate plan built on unknowns.
| Watch for | Do not turn an illustrative example into a customer success story. |
|---|---|
| A real buyer concern | The last agency sent reports but no useful leads. |
| Useful response direction | Let us define a useful enquiry together and agree what evidence would show whether this test is working. |
| Evidence to collect | The buyer’s own account, a sample campaign brief showing audience, offer, source and qualification fields, and records relevant to cost per qualified enquiry alongside the qualification rate. |
Your working sheet
Write your own version below. Notes are saved on this browser when local storage is available. Use Download to keep a separate copy; avoid adding confidential information on a shared device.
Example: Obtain the customer’s permission for names, quotations, screenshots and figures. This worksheet contains no actual customer result.
Example: Document the original problem and constraint: the team cannot connect campaign activity to qualified enquiries; the client must approve claims and creative before launch. Replace these illustrative prompts with verified facts.
Example: Describe the actual work. Reference a 30-day campaign planning and measurement engagement only where it matches the agreed and delivered scope.
Example: Record cost per qualified enquiry alongside the qualification rate only if measured; include the baseline, period, source and what else changed.
Example: Explain what the case can teach a buyer. Do not guarantee leads, revenue or return on ad spend. State limitations and avoid attributing all change to one intervention.
Review your work
Tick only what you can support with your answer or practice. This is a reflection checklist, not an automated assessment.
Questions about this resource
How do I adapt this for my marketing agencies business?
Replace the audience, offer and evidence with your actual information. Begin with a recent buyer conversation about why the team cannot connect campaign activity to qualified enquiries, then check which assumptions match your business.
Is the filled example ready to publish?
No. It is a working example. Verify claims, permissions, prices, current capabilities and any customer information before using it externally. Do not guarantee leads, revenue or return on ad spend.
What should I do after completing the worksheet?
Use it to make one decision or have one focused conversation. The intended output is a case study outline ready to populate with verified customer evidence. Set a review date and update it when the evidence changes.
Illustrative business worksheet. No customer results, market rates, traffic volumes or performance benchmarks are implied. About these resources.