Leave with an evidence-seeking customer profile with explicit disqualification rules.
Start with a real buying situation
For the worked example, the audience is an operations manager arranging space for a hybrid team. Their problem is that attendance varies and meeting rooms are difficult to reserve. The desired practical outcome is a workspace arrangement matched to actual attendance and meeting needs.
The example is deliberately bounded: peak meeting times and access requirements must fit the available space. That condition should influence the promise, scope and next step rather than disappear from the marketing copy.
| Illustrative offer | a flexible team workspace agreement |
|---|---|
| Buyer question | How many people attend on your busiest day, and what do they need to do? |
| Possible evidence | a tour using the team’s proposed weekly schedule |
| Useful asset | a workspace requirements comparison |
How to complete your ideal customer profile
- Describe the organisation and the workflow you serve.
- Identify a buying trigger that can be observed or confirmed.
- List the people affected and their different needs.
- Write qualification and disqualification criteria.
- Compare the profile with actual conversations and revise unsupported assumptions.
Worked example
These entries are illustrative planning material, not research findings or customer results. Keep the structure and replace the content with verified details.
| Organisation and workflow | an operations manager arranging space for a hybrid team; investigate a recent example of the problem: attendance varies and meeting rooms are difficult to reserve. |
|---|---|
| Observable trigger | A recent incident involving this problem: attendance varies and meeting rooms are difficult to reserve. Ask for an actual example. |
| Users, sponsor and approver | User: the person doing the work. Sponsor: an operations manager arranging space for a hybrid team. Approver: confirm rather than infer from title. |
| Fit signals | The buyer wants a workspace arrangement matched to actual attendance and meeting needs; they can provide the inputs needed to trial an agreed team day and review the room and desk experience. |
| Disqualifying conditions | Pause when the desired scope exceeds the offer or the buyer cannot satisfy this dependency: peak meeting times and access requirements must fit the available space. |
Review before using it
A useful operational measure in this example is fit between booked capacity and the team’s actual attendance. That does not automatically make it a marketing attribution metric. Define the source, period and owner before drawing conclusions.
- Can a salesperson use the profile to decide who to investigate and who to exclude?
- Check the delivery assumptions: Clarify deposits, access hours, guests, room allowances and notice periods.
- Use evidence rather than promises. Do not promise availability before checking current inventory.
- Discuss the draft with someone who understands the buying situation. Start with: “How many people attend on your busiest day, and what do they need to do?”
- If the next step is a trial, define its purpose. One possible starting point is to trial an agreed team day and review the room and desk experience.
Common mistakes and a better review
Do not fill a missing fact with an impressive-sounding number. Mark it as an assumption, explain how you will check it and give that check an owner. A short, honest document is easier to use than an elaborate plan built on unknowns.
| Watch for | Demographic labels or company size alone do not establish a need. |
|---|---|
| A real buyer concern | A permanent office looks cheaper per desk. |
| Useful response direction | Let us compare the expected use, meeting facilities, service costs and commitment period on the same basis. |
| Evidence to collect | The buyer’s own account, a tour using the team’s proposed weekly schedule, and records relevant to fit between booked capacity and the team’s actual attendance. |
Your working sheet
Write your own version below. Notes are saved on this browser when local storage is available. Use Download to keep a separate copy; avoid adding confidential information on a shared device.
Example: an operations manager arranging space for a hybrid team; investigate a recent example of the problem: attendance varies and meeting rooms are difficult to reserve.
Example: A recent incident involving this problem: attendance varies and meeting rooms are difficult to reserve. Ask for an actual example.
Example: User: the person doing the work. Sponsor: an operations manager arranging space for a hybrid team. Approver: confirm rather than infer from title.
Example: The buyer wants a workspace arrangement matched to actual attendance and meeting needs; they can provide the inputs needed to trial an agreed team day and review the room and desk experience.
Example: Pause when the desired scope exceeds the offer or the buyer cannot satisfy this dependency: peak meeting times and access requirements must fit the available space.
Review your work
Tick only what you can support with your answer or practice. This is a reflection checklist, not an automated assessment.
Questions about this resource
How do I adapt this for my coworking spaces business?
Replace the audience, offer and evidence with your actual information. Begin with a recent buyer conversation about why attendance varies and meeting rooms are difficult to reserve, then check which assumptions match your business.
Is the filled example ready to publish?
No. It is a working example. Verify claims, permissions, prices, current capabilities and any customer information before using it externally. Do not promise availability before checking current inventory.
What should I do after completing the worksheet?
Use it to make one decision or have one focused conversation. The intended output is an evidence-seeking customer profile with explicit disqualification rules. Set a review date and update it when the evidence changes.
Illustrative business worksheet. No customer results, market rates, traffic volumes or performance benchmarks are implied. About these resources.